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No record of transaction. It is REGs policy to support the MPAA ratings system to the fullest extent possible. 1. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. When I click the link to print my tickets, the page comes up only as text. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Enter your details in the chat box and complete your refund request. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Called customer service and waited for 40 minutes. Unfortunately, Special Engagements carry a pass restriction. How Do I Change My Seats? The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. This is illegal and I will not just forget and move on. For some reason, it showed 3 Avengers reservations, even though it should only show 2. These boards can cause slip, trip and fall hazards for our guests as well as our staff. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. I can guarantee you. Online orders can be paid with Visa, MasterCard, American Express and Discover. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Extremely hard to get a hold of once purchased. Then, depending on how well a film performs, we will determine if it will "hold over" another week. It cant be retrieved or turned into any kind of credit. I received my confirmation # and there's a link to view my tickets. What are the Ages for Children / Senior Pricing? We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Gift Cards Offers. They are a rip off and terrible customer service. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Films in 3-D may not be available at all locations. No. Sign into your Regal Crown Club account. Gift card orders cannot be delivered to PO Boxes. The ease of using Fandango was easy. Children under 3 are free except in reserved seating and recliner locations. No outside food or drink is permitted in the theatre. Their credits DO NOT WORK when you go to book tickets. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. Dolby ATMOS Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. They called me back 3 hours later at 1AM. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. They tell me it isn't their issue and to contact AMC. Verification can help ensure real people write reviews about real companies. 126. Regal has taken bold nationwide action in all of it's locations. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. It can take up to two weeks for your refund to be completed. That makes six. . AMC couldn't cancel it. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. They issued me a credit and the credit did not work! These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. for additional tickets. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Amazingly the purchased showed up. Do You Sell Group Tickets? Total RIP OFF. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. The Regal Crown Club rules can be found here. When I went to the website to enter the codes, their system was down. Ushers may conduct additional photo I.D. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. You can visit your local theatre to find their specific pricing policy. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Click on the link you can find under a headline Refund/Exchange. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? If you need assistance for any reason, please ask one of our theatre personnel for assistance. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Please note: tickets or receipts may not be printed from our app. Still no response from Fandango. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Fandango offers refunds or exchanges, and there are several ways you can go about it. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. SCAM LIKE: Attempted to use the fandango site. I called them right away and they said they'd give me a credit. Online orders can be paid with Visa, MasterCard, American Express and Discover. Totally inflexible. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. The theatre employee can access your order by phone number, ticket ID or confirmation number. When I was able to get on website it appeared that my purchase of tickets did not go through. Do not waste your time purchasing from Fandango. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Look at all the negative reviews - it is true. Kiosk ticket sales are an important service for our guests. Be sure to note the expiration date on your reward and redeem in a timely manner. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). I'd rather sit at home and watch a movie on tv. I go back to Fandango and they are escalating the issue to a higher level. Their response was that the promotion had ended, nothing they can do. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. This was a horrible experience and customer service was none. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. I'm now complaining to corporate Fandango is awful! If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Purchased my tickets for Sat and didn't realize the system selected Fri. This page will provide you with a list of our theatres, sorted by state. Where can I find information about closed captioning? Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Download the latest version of the Regal Mobile App. I went to Applebee's twice and earned 3 TOP GUN tickets. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Do You AllowCostumes? Doesn't do anyone any good to get a reply 2 hours or more later. Wait to be redirected to another page. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. We use dedicated people and clever technology to safeguard our platform. Once I tried to purchase online they said that my card wasn't activated. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Join our "virtual" program at this link. You can do this from your web browser. What is a Mobile Ticket? Never ever deal with these people. No. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Accidental Order? Create an account to follow your favorite communities and start taking part in conversations. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. If you wish to exchange your ticket, you get the VIP+ points accordingly. #1. What is theDiamond Rewards Loyalty Program? Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Customer service was terrible. Thanks so much for the tip! Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. I am done with these RUDE and UNHELPFUL people. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. So, don't be shy with them at the box office. When I click on the link, the webpage comes up only as text. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. We also ensure all reviews are published without moderation. We may also accept certain theater partners' gift cards for their theaters. $70 spent and had to purchase new tickets to see the show. Use the, You can definitely purchase tickets online! Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. When I purchase tickets online, it requests a zip code, but what if you're from Canada? All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. We use Orville Redenbacher popcorn kernels from ConAgra. I had to re buy the tickets at the box office. Our "bookings" (contract with film companies) are for one week only. They can only be used in the country they were originally purchased. Fandango does not offer partial refunds either. This along with their surcharge makes them not worth the hassle. Do You Sell Gift Cards? Can a rating be changed? Area codes in North America. The page that is presented will provide you with pricing information, as well as student and military discount availability. Regal Entertainment Group theatres are handicap accessible. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Track order. Most of our theaters offer military discounts. CDA Idaho. Do You Offer Military Discounts? I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Especially if it has anything to do with Fandango. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Have you tried pulling up your order/confirm on the mobile app? 34. Get help. They would rather lose customers who have been using them for 10 + years than giving a credit. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Health & Safety Action In Regards to the Coronavirus. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Please visit our Health & Safety Action In Regards to the Coronavirus page. I accidentally bought a ticket to the wrong movie. Paragon follows the MPAA guidelines for rated R movies which states: I can guarantee you. How are state attorney generals everywhere not investigating this company?? Purchased Tickets for Wrong Theater? How can I find a copy of my confirmation email? While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. There are no refunds after the printed showtime. View our, Yes. Does my theatre have a military discount? On the Confirm Order page, enter the gift card number and 4-digit PIN. There Is Plenty DoNotPay Can Help You With! *3D Upcharge. I used Fandango to purchase tix for the new Star Wars movie. Fandango does not offer partial refunds either. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. AMC will not convert a paid ticket to an alist one. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). You should take this into account when requesting a refund since your request needs to be submitted before the show starts. checks for MPAA guideline adherence at the doormans post and theatre checks. Also, thanks for the suggestion of looking on the app. My first and last time to use them. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Signifies that the rating board has concluded that the film rated may contain some adult material. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0 stars if possible. for each ticket they purchase. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Did not receive the confirmation email until 1 hour after the show started. Applications reviewed and accepted throughout the school year. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. are permitted to be used within any Regal Entertainment Group facility. No, the system is not designed to serve the function of "critic." What Phone Number Do I Use to Request a Fandango Refund? Should you wish to purchase more than ten tickets at a time, please place separate orders. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Senior prices vary by theater. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. I was able to make a reservation immediately! Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. All Regal Entertainment Group theatres are smoke-free environments. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. Children under 2 who do not require a seat are free. In certain markets, film studios sometimes allocate films among theaters in that area. Tickets purchased through Fandango.com can be used at AMC theatres. I cancelled my movie tickets and there was some type of glitch because it didn't go through. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Click Print Receipt under Orders. View detailed list of Movie Club credit usage and renewals. Companies can ask for reviews via automatic invitations. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Guests must be of 17 years of age to purchase a ticket. The booking fee is non-refundable. Do You Offer Hearing Devices? Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Discounts are available on purchases of $10,000 or more. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Since I did not cancel my tickets before the movie the refused to refund tickets. Security issues have become a daily part of our lives in America. You can check your gift card balance here. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon.