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I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! 100% Buyer Guarantee is a complete falsity. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I spoke with Carlos A over the phone to purchase my tickets. The request was put in minutes before. I had to call to verify that these seats are in fact in different rows one behind the other. Tickets to Aint to Proud Stage Play in West Palm Beach. There was not enough time to even get to the venue. Couldnt cancel that ticket either. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. 2. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Vivid seats is such a scam!!! Going to more events with Vivid Seats gets you to more events. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? These people are thieves and liars. I purchased tickets for the New Edition concert through Vivid Seats. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Looking for the best way to buy and sell mobile tickets? I was charged $1, 053.00. Despite very different reviews, the site is very popular not only in America but also abroad. Just go through Ticketmaster or the event website directly. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. How do I know I can trust these reviews about Vivid Seats? I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Crooks. This information will help to determine next steps. Don't EVER use vivid seats for any purchases. For more information about reviews on ConsumerAffairs.com please visit our Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. These people are thieves and liars. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Not game day yet so have not opened app for seats. Vivid Seats provides a "100% buyer guarantee." So what happened here? Conveniently buy and. Unsubscribe easily. It told me the section of the tickets but not the exact seat numbers. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Will be buying more tickets from them in the future. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Day of game they said only had 2 tickets available and sold my other 4. They can see this but they refused to issue a refund. Suite 800. Well start sending you the news you need delivered straight to you. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid seats is horrible. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Had rented a room just for this event. Suggest you use another ticket broker. Making sure our fans are able to attend their desired event through us is our top priority. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid seats are scammers. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Full refund and apology for lack of ticket delivery. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Share your photos and videos with others to prove the truth of your words. Sellers can choose the price for their tickets and modify them at any time. BS. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I tried not to trip thinking I could sell them forward. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Read full review of Vivid Seats and 1 comment. These were special seats, including dinner and first 2 rows on the dirt. Copyright 2022 Consumers Unified LLC. and go to stub hub and . I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. What 4 Analyst Ratings Have To Say About Vivid Seats. It goes against our guidelines to offer incentives for reviews. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. This was an absolute nightmare. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Yes. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. They didn't even attempt to make it right. The total price was $1405.95. If there is more I will do that as well lost time and money. This is clearly a loophole being used often by venues to protect these ticket scammers. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. From A to Z, Vivid Seats customer service is fantastic. Do not use Vividseats!! Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. The agent will be able to grant you a refund if your scheduled event has been canceled. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. He was quick to answer my questions and quick to book my tickets. Desired outcome: Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. This review was chosen algorithmically as the most valued customer feedback. We also confirm that your tickets are general admission. Providing an exceptional buying experience is something we want all of our fans to experience. 100% buyer guarantee. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. SO basically, they lied in the e-mail, and lied that replacements were offered. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. UNLV Rebels at Utah State Aggies 2x Football Tickets. We understand it's frustrating when events are postponed. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. My tickets were not released until 1 week before the show. So I quickly attempted to purchase another ticket. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Here are 8 tips for writing great reviews. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Good Grief. Paid over $300 to an event that was postponed minutes before it was scheduled. I suggest never doing business with them. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Leave the paper at home! Terrible customer service. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. But, that won't happen with your company. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. He was very polite, professional, kind, and made the process very easy!